Support

Need help with Updraft? We're here for you. Reach out at hello@updraft.cc and we'll get back to you as soon as we can.

FAQ

Where is my data stored?

All your workout, recovery, and health data is stored locally on your device. Nothing is sent to our servers.

How much does Updraft cost?

Updraft offers a monthly subscription, an annual subscription, and a one-time lifetime purchase. All pricing is displayed in the app and is processed securely through Apple's In-App Purchase system.

How do I cancel my subscription?

You can cancel at any time by going to Settings > [your name] > Subscriptions on your iOS device, selecting Updraft, and tapping Cancel Subscription. If you cancel, you'll retain access to premium features until the end of the current billing period.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and follow the instructions to request a refund. We do not process refunds directly.

How do I restore my purchases?

If you've already purchased a subscription or lifetime access, you can restore it by opening Updraft and tapping Restore Purchases on the subscription screen. This will re-activate any prior purchases linked to your Apple ID at no additional cost.

How do I delete my data?

Since your data is stored on-device, deleting the app removes your data. To manage what health data Updraft can access, open the Health app on your device, tap your profile, and go to Apps to adjust permissions. If you joined the waitlist on our website and want your email removed, contact us at hello@updraft.cc.